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Dr J A D Weir & Partners Good Also known as Marfleet Group Practice

All reports

Inspection report

Date of Inspection: 1 October 2013
Date of Publication: 30 October 2013
Inspection Report published 30 October 2013 PDF

Overview

Inspection carried out on 1 October 2013

During a routine inspection

During our announced inspection we spoke with eight patients, two members of the patient participation group, the registered provider (Dr Weir), one GP, the practice manager, two practice nurses, and two reception members of staff.

Patients told us they felt their privacy and dignity was protected when they visited the practice. Comments included; �I always feel safe in the surgery and the doctor always treats me with respect" and �The doctor always listens to me and they take the time they need with my appointment�. One person told us that they weren't always happy with the service but they would complain if they needed to.

Patients expressed their views and were involved in making decisions about their care and treatment. We saw that patients were given information and support with regards to treatment options and that staff maintained patient�s privacy and confidentiality.

Staff had received appropriate professional development and training to ensure they could meet the needs of the people who used the service. Staff could tell us who they would contact if they had any concerns about child protection issues or abuse of patients. The practice had systems in place to assess and monitor the quality of the service that people received.

There was a complaints system in place and this was available to all the patients. We spoke with one person who had complained and they told us their complaint had been dealt with appropriately.

We saw that records were up to date accurate and stored securely.