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C.B. Patel & Partners Requires improvement Also known as Hayes Medical Centre

All reports

Inspection report

Date of Inspection: 11 February 2014
Date of Publication: 5 March 2014
Inspection Report published 05 March 2014 PDF


Inspection carried out on 11 February 2014

During a routine inspection

During our inspection we spoke with four people using the service, the manager, three doctors, a nurse and six other staff. We viewed two medical records and seven staff files. People we spoke with had mixed opinions about the service. One person said, "all four doctors are very good." Another person said, "they don't always explain things in sufficient detail." All the people we spoke with said staff were usually polite and well mannered. People said it was not always easy to get an appointment over the telephone and they had to come in to the practice to get one although the situation had improved recently.

Safeguarding procedures were in place. However, staff had not received adequate training to recognise the signs of possible abuse in both children and adults and most staff were not aware of the whistleblowing procedures of the service.

Staff had received adequate support and training to ensure they were able to meet the needs of people using the service.

Systems were in place to monitor the standards of care and treatment provided including annual satisfaction surveys and clinical audits. Where shortfalls were identified, improvements to the service had been made although further improvements were necessary.