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Archived: Boundary House Surgery Good


Inspection carried out on To Be Confirmed

During a routine inspection

Letter from the Chief Inspector of General Practice

We undertook a comprehensive inspection of Boundary House Surgery on the 1 October 2014. Overall we have rated the practice as good. We found all five domains were rated as good.

Our key findings were as follows:

The feedback received from patients was positive. Patients spoke positively about the practice staff and described them as friendly, supportive, efficient and caring. The practice results for the national GP patient survey 2013 were higher than the clinical commissioning group (CCG) and national average. Ninety two per cent of patients rated their experience of making an appointment as good and 97% patients said their last appointment was convenient.

We found the service was responsive to patient’s needs. The practice understood the needs of the practice population and had systems in place to meet their needs. Patients we spoke with were generally happy with the appointment system.

However, there were also areas of the practice where the provider needs to make improvements.

Importantly, the provider should:

  • Ensure risk assessments are documented to confirm whether all members of staff required a criminal records check using the Disclosure Barring Service (DBS).

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice