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Inspection carried out on To Be Confirmed

During a routine inspection

Letter from the Chief Inspector of General Practice

We undertook a comprehensive inspection of Boundary House Surgery on the 1 October 2014. Overall we have rated the practice as good. We found all five domains were rated as good.

Our key findings were as follows:

The feedback received from patients was positive. Patients spoke positively about the practice staff and described them as friendly, supportive, efficient and caring. The practice results for the national GP patient survey 2013 were higher than the clinical commissioning group (CCG) and national average. Ninety two per cent of patients rated their experience of making an appointment as good and 97% patients said their last appointment was convenient.

We found the service was responsive to patient’s needs. The practice understood the needs of the practice population and had systems in place to meet their needs. Patients we spoke with were generally happy with the appointment system.

However, there were also areas of the practice where the provider needs to make improvements.

Importantly, the provider should:

  • Ensure risk assessments are documented to confirm whether all members of staff required a criminal records check using the Disclosure Barring Service (DBS).

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice

CQC Insight

These reports bring together existing national data from a range of indicators that allow us to identify and monitor changes in the quality of care outside of our inspections. The data within the reports do not constitute a judgement on performance, but inform our inspection teams. Our judgements on quality and safety continue to come only after inspection and we will not make judgements on data alone. The evidence tables published alongside our inspection reports from April 2018 onwards replace the information contained in these files.