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Inspection report

Date of Inspection: 5 September 2013
Date of Publication: 6 December 2013
Inspection Report published 06 December 2013 PDF

Overview

Inspection carried out on 5 September 2013

During a routine inspection

We spoke with several people who attended the surgery during the course of this inspection. All of the people we spoke with made positive comments about the friendly attitude of the doctors and nurses. We noted that nurses and doctors met and greeted people in the waiting room and escorted them to the treatment rooms. One person said, "I have usually been treated with respect by all staff and doctors. I have no complaints to make".

A mother with their child made a less positive comment about how it had taken them a longer than satisfactory time to arrange an emergency appointment for her baby by telephone. Overall, every person we spoke with told us they had managed to arrange an appointment for the same day, when it had been necessary.

We found some concerns about the management of medication that was collected by people from their local village store and out of date vaccines kept at the surgery.

The premises appeared to be clean and well maintained, although certain pieces of furniture and furnishings presented a hygiene risk.

Staff reported they had received suitable support and supervision from their managers.