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Archived: Uxendon Crescent Surgery Good

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 8 January 2014
Date of Publication: 4 February 2014
Inspection Report published 04 February 2014 PDF

Overview

Inspection carried out on 8 January 2014

During a routine inspection

Five patients we spoke with informed us that they had been treated with respect and dignity by their GPs and other staff working in the practice. They were satisfied with the services provided. One patient told us, "This is one of the best practices around�. Another patient said, �The doctors and staff are understanding of my culture and problems. They show respect for me. However, sometimes it is difficult to get an appointment�. A third patient said, �The staff are professional. The quality of the service is good�.

Records of patients contained details of assessments and their past medical history. Treatment and care were documented and where necessary, consent had been obtained. Reviews of treatment took place and there was a system for following up patients who had missed important appointments. There was documented evidence that the GPs and practice nurse had updated their professional knowledge.

Patients expressed confidence in the GPs and other staff. Staff were aware of their roles and responsibilities. The staff records contained essential checks carried out on staff. These included criminal record checks, evidence of identity and references. There were arrangements for new staff to be provided with a period of induction.

The practice had a policy and procedure for safeguarding people from abuse. Staff were aware of action to take when responding to allegations or incidents of abuse.

The practice had a system to regularly assess and monitor the quality of service that patients received. Issues affecting the care of patients and the running of the practice had been discussed in Patient Participation Group (PPG) meetings. Complaints made had been recorded and responded to. The practice had a record of compliments received.