The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Atlantis Homecare Services Limited

32 Atlantis Close, Barking Reach, Barking, Essex, IG11 0GH

Provided and run by:
Atlantis Homecare Services Limited

All Inspections

18 November 2013

During a routine inspection

People expressed their views and were involved in making decisions about their care and treatment. People told us they were treated with dignity and respect. A relative said "they treat him as a person, which is what he needs." People's needs were assessed and care was planned and delivered in line with their individual care plan. People told us they were happy with the care and support provided. A relative said "I am very pleased with the service, they are absolutely excellent." We found that care plans were in place which set out how to meet people's assessed and individual needs.

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. People told us they felt safe when staff were with them. A relative said they felt their family member was "absolutely safe" when receiving care from the service. The service had systems in place for dealing with complaints and people we spoke with were aware of who they could complain to if they needed to. Records were stored securely and were found to be accurate and up to date.