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Inspection report

Date of Inspection: 20 February 2014
Date of Publication: 20 March 2014
Inspection Report published 20 March 2014 PDF

Overview

Inspection carried out on 20 February 2014

During a routine inspection

Most people that we spoke with told us that they were happy with the treatment provided and that sufficient information had been provided to enable them to give informed consent. One person told us, �the care was really good and notable points were friendly staff, clean clinic and an efficient service. I was given appropriate information including leaflets during my appointment�. Another person stated that the "service was really variable between doctors�, with the most recent appointment having been an �excellent service�. Some people also felt that improvements were required in ensuring effective communication by staff as to when and why the doctor was running late for their appointment.

We found the provider had arrangements in place for obtaining and acting in accordance with people�s consent to care and treatment. People's health and travel needs were assessed, and care was planned in a way that ensured their safety and welfare. The provider had systems in place to protect people against the risks associated the unsafe use and management of medicines. People's records were fit for purpose, securely stored and retained for an appropriate period. However, we found that appropriate checks were not always undertaken before staff began to work by the provider.