Archived: Raleigh Surgery

Updated 5 March 2015

Raleigh Surgery care for approximately 4,200 in the sea-side town of Exmouth and the surrounding areas. The practice is situated in a residential housing complex which is popular with families and working people.

At the practice there was one GP partner. GP partners hold managerial and financial responsibility for running the business. In addition there was a salaried GP, a locum GP working at the surgery on a long-term basis, three registered nurses, one health care assistant, a phlebotomist, a practice manager and seven additional administrative and reception staff.

Patients using the practice also had access to community staff including district nurses, community psychiatric nurses, health visitors, physiotherapists, speech therapists, counsellors, podiatrists and midwives.

Raleigh Surgery is open between Monday and Friday 8.30am – 6pm. Outside of these hours a service is provided by another health care provider.

There is a same day illness clinic for patients and telephone request service for patients who just want to speak with a GP. Routine appointments are bookable up to three weeks in advance.

The practice also offers a minor surgical procedures service.

Updated 5 March 2015

Letter from the Chief Inspector of General Practice

Raleigh Surgery was inspected on Tuesday 7 October 2014. This was a comprehensive inspection.

There was one GP partner at this practice, with a team of staff in place to provide a service to approximately 4,200 patients in the sea-side town of Exmouth.

Patients using the practice also have access to community staff including district nurses, community psychiatric nurses, health visitors, physiotherapists, speech therapists, counsellors, podiatrists and midwives.

We rated this practice as good.

Our key findings were as follows:

The practice was well led and responded to patient need and feedback. There was a clear leadership structure and staff felt supported by management. The practice sought feedback from staff and patients, which it acted on.

Patients liked having a named GP, which they told us improved their continuity of care. The practice was clean, well-organised, had good facilities and was well equipped to treat patients. There were effective infection control procedures in place.

Feedback from patients about their care and treatment was consistently positive. We observed a non-discriminatory, person centred culture. Staff told us they felt motivated and inspired to offer kind and compassionate care and worked to overcome obstacles to achieving this. Views of external stakeholders were very positive and aligned with our findings.

Patient’s needs were assessed and care was planned and delivered in line with current legislation. This included assessment of mental capacity to make decisions about care and treatment, and the promotion of good health.

Suitable recruitment, pre-employment checks, induction and appraisal processes were in place and had been carried out thoroughly. There is a culture of further education to benefit patient care and increase the scope of practice for staff.

Documentation received about the practice prior to and during the inspection demonstrated the practice performed comparatively with all other practices within the clinical commissioning group (CCG) area.

Patients felt safe in the hands of the staff and felt confident in clinical decisions made. There were effective safeguarding procedures in place.

Significant events, complaints and incidents were investigated and discussed. Learning from these events was implemented and communicated to show what learning, actions and improvements had taken place.

There was an area of outstanding practice:

The practice was caring and patient care centred.

• The practice had made sure information was provided to help patients with learning disabilities understood the care available to them. For example, the literature given out regarding health checks was provided in easy read versions for these patients.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice