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Belmont Hill Surgery Good Also known as The Surgery

All reports

Inspection report

Date of Inspection: 7 February 2014
Date of Publication: 14 March 2014
Inspection Report published 14 March 2014 PDF | 82.43 KB

Overview

Inspection carried out on 7 February 2014

During a routine inspection

We spoke with six patients. One patient told us, �The GPs are lovely. They treat me as a person and spend enough time with me�. Another patient told us, �I find the GPs nice. They take their time and explain things�.

We saw the GPs kept patients records up to date. Patients told us they were satisfied they were referred on to specialists when needed, and that they were also able to get test results back quickly and easily.

Staff were provided with policies and procedures relating to child protection and the protection of vulnerable adults, and they were able to describe possible signs of abuse and knew who to report concerns to.

The practice had recruitment and selection processes in place but we found they were not robust enough. Not all appropriate checks were undertaken before staff began work.

The practice had a number of systems in place to assess the quality of the service it provided, including surveying patients to gather their views. It had a patient participation group, which gave us positive feedback during our inspection.