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Wensum Valley Medical Practice West Earlham Health Centre Good

All reports

Inspection report

Date of Inspection: 29 January 2014
Date of Publication: 22 February 2014
Inspection Report published 22 February 2014 PDF

Overview

Inspection carried out on 29 January 2014

During a routine inspection

During our visit we spoke with 14 people who were using the service and with five relatives who were accompanying people who were attending the surgery. We also accompanied a GP when they visited and provided treatment to a person in their own home.

We found that care had been planned as part of an individual, person focused approach and was provided in a very person centred manner. We saw this when we observed treatment being given and when nurses and doctors greeted people and spoke to them.

We found that medical records were consistently detailed and included other health and social care professional�s notes, which showed that strong collaborative working arrangements had been used to provide a person centred approach.

People were kept safe from abuse by well trained staff, who had a special focus in safeguarding children. Policies and procedures, and staff knowledge and training, assured us that children and vulnerable adults were appropriately protected from abuse because the provider had taken suitable action.

The premises were purposely designed for the collective activities of the nurse and GPs and had adequate working space for administrative staff. We saw that the premises were clean and had been well maintained.