The Care Quality Commission
  • Doctor
  • GP practice

Archived: The Church View Practice

Overall: Good read more about inspection ratings

103-107 High Street, Rainham, Gillingham, Kent, ME8 8AA (01634) 337642

Provided and run by:
The Church View Practice

All Inspections

25 June 2019

During an annual regulatory review

We reviewed the information available to us about The Church View Practice on 25 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

11 October 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Church View Practice on 11 October 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • There was evidence of clinical audits driving quality improvement.
  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Most patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice gathered feedback from patients through the patient participation group (PPG), complaints received, patient surveys and by carrying out analysis of the results from the GP patient survey and the Friends and Family Test.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvements are;

  • Consider ensuring that staff fitting inter uterine contraceptive devices (IUCDs) are escorted by a trained chaperone to safeguard the patients and the members of staff.

  • Consider obtaining written consent from patients when fitting IUCDs.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice