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Archived: HT Practice Good

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All reports

Inspection report

Date of Inspection: 12 December 2013
Date of Publication: 22 January 2014
Inspection Report published 22 January 2014 PDF

People should be cared for in safe and accessible surroundings that support their health and welfare (outcome 10)

Meeting this standard

We checked that people who use this service

  • Are in safe, accessible surroundings that promote their wellbeing.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 December 2013, talked with people who use the service and talked with staff. We reviewed information given to us by the provider.

Our judgement

The provider had taken steps to provide care in an environment that was suitable designed and adequately maintained.

Reasons for our judgement

HT Practice was located on the first floor of the Ashton Primary Care Centre. The building was owned by a private company who were responsible for the maintenance of the building. We saw there was firefighting equipment throughout the building; this had been serviced and was in date.

The centre was suitable for disabled and frail patients. There was a lift to the first floor where the practice was located.

The practice occupied a large self-contained area on the first floor of the building. There was a large spacious patient waiting area with a reception area that had access for people in wheelchairs. The patient waiting area included disabled toilets along with parent/baby changing facilities. One patient told us that the waiting area was always ‘clean and tidy’.

There were two offices behind the reception desk where reception staff could talk and make discreet telephone calls without patients overhearing their conversations. We saw that paper copies of patient’s records were stored in this area in a locked and secure facility.

Patient treatment areas could only be accessed via security fobs that were held by staff. Patients accessed GP treatment rooms and other treatment areas by staff releasing a door security mechanism. This meant that patient treatment areas were secure and access to patient information was restricted to relevant persons employed at the practice.