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Teehey Lane Medical Centre - Dr. M Salahuddin Good

All reports

Inspection report

Date of Inspection: 8 January 2014
Date of Publication: 4 February 2014
Inspection Report published 04 February 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We carried out a visit on 8 January 2014, observed how people were being cared for, talked with people who use the service and talked with staff. We talked with commissioners of services and were accompanied by a specialist advisor.

Our judgement

An effective assessment of the suitability of staff was not in operation.

Reasons for our judgement

We found that there was a recruitment policy in place for the employment of GPs including locum GPs that gave clear guidance. We were unable to find a recruitment policy for nurses and non-clinical staff. This meant there was no clear guidance to follow as to the checks and information required to ensure suitability for employment. The practice manager informed us that the registration of nurses with the Nursing and Midwifery Council was checked prior to employment.

We asked to see the personnel files of the three most recent staff to be employed. One related to a health care assistant who had transferred over from another location operated by the same provider and their records of recruitment had not been transferred with them. We were therefore unable to determine whether they had been effectively recruited. The other two personnel files related to reception staff. We found employment contracts in place. Application forms were not routinely used. One record contained a curriculum vitae detailing employment history the other contained no information about the applicants previous employment and experience. We found that one reference had been obtained prior to the employment of one receptionist. No references were available for the second.

Disclosure and Barring Service (DBS) checks were requested for nurses and general practitioners prior to employment. These checks provide employers with access to an individual’s full criminal record and other information to assess the individual’s suitability for the post. The practice manager informed us that DBS checks were not carried out for non-clinical staff. A risk assessment as to why this was not necessary had not been undertaken. This meant that patients may be at risk of receiving support form staff who were not suitable for their role.