You are here

Teehey Lane Medical Centre - Dr. M Salahuddin Good

All reports

Inspection report

Date of Inspection: 8 January 2014
Date of Publication: 4 February 2014
Inspection Report published 04 February 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We carried out a visit on 8 January 2014, observed how people were being cared for, talked with people who use the service and talked with staff. We talked with commissioners of services and were accompanied by a specialist advisor.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The service had a designated safeguarding lead who attended regular meetings with the safeguarding lead from the commissioning organisation. This established link meant that advice and guidance could be easily sought as needed.

All GPs, the practice nurse and health care assistants had been provided with safeguarding training from the Clinical Commissioning Group (CCG). The practice manager reported that training for reception and administrative staff was planned and would take place within the next six months. The GP, practice manager, health care assistant and reception staff spoken with were able to describe what actions they would take if they had any concerns about the welfare of a child or a vulnerable adult.

The local safeguarding authority (Wirral Borough Council) policy and procedures for safeguarding children and adults were available electronically for staff to refer to. However, we found that not all staff were able to indicate where they would find this procedure or the provider’s own procedure and the contact details for staff to raise concerns about safeguarding children and vulnerable adults. The provider may find it useful to note that this information was not readily accessible in a central location for staff to refer to.