Archived: Wollaston Surgery

Letter from the Chief Inspector of General Practice

We carried out an announced inspection of Wollaston Surgery on 23 October 2014. Wollaston Surgery is a registered location of the provider Dr Marathe and Partner. This provider has one other registered location, Brookside Medical Centre which we did not inspect at this time.

This was a comprehensive inspection. Wollaston Surgery achieved an overall rating of good. This was based on all of the five domains and six population groups we looked at achieving the same good rating.

Our key findings were as follows:

• Patients were satisfied with the service and felt they were treated with dignity, care and respect.

• Systems were in place to maintain the appropriate standards of cleanliness and protect people from the risks of infection. The practice was clean.

• Patients spoke positively about the system to access a GP without making an appointment.

• The practice had a process to ensure best practice was followed. This helped ensure people’s care, treatment and support achieved good outcomes.

There are also areas of practice where the provider needs to make improvements.

In particular the provider should:

• Have a written record of discussions at staff meetings

• Have a system to clearly identify staff training needs and record training which has been completed

• Assess the safeguarding training needs for non clinical staff

• Have policies and processes which reflect and comply with the requirements of legislation and directives

• Complete any outstanding actions arising from risk assessments

• Confirm clinical supervision and appraisal arrangements for staff

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice