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Dr Amobi and partners Requires improvement Also known as Brentfield Medical Centre

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Inspection report

Date of Inspection: 10 February 2014
Date of Publication: 19 March 2014
Inspection Report published 19 March 2014 PDF

Overview

Inspection carried out on 10 February 2014

During a routine inspection

During this inspection we spoke with three patients, the phlebotomist, a healthcare assistant, two GP partners, the nurse practitioner, the practice manager and the office manager. Patients stated that they were satisfied with the services provided and with one exception they said staff were always respectful. One patient told us, "I am well treated. I could not wish for a better doctor. I have no complaints�. Another patient said, �This is a very, very good practice. You sometimes get the odd staff, but the majority of the time, they are pleasant�.

The sample of four patients' records we looked at contained details of assessments and their past medical history. Treatment provided was documented and patients stated that treatment had been given with their consent. Reviews of treatment took place and there was a system for following up patients who had missed blood tests or other important appointments. Arrangements were in place to ensure that patients with special needs received prompt attention and health checks.

Staff stated that communication was good and they supported each other to ensure that patients were well cared for. The staff records contained essential checks carried out on staff. These included criminal record checks, evidence of identity and references. We saw documented evidence that medical and nursing staff had updated their clinical knowledge.

The practice had a policy and procedure for safeguarding people from abuse. Staff were aware of action to take when responding to allegations or incidents of abuse.

Quality monitoring systems were in place. This included patient satisfaction surveys and a suggestion box in the reception area. Multi-professional meetings had been held to review the treatment and progress of patients. Issues affecting the care of patients and the running of the practice had been discussed in Patient Participation Group (PPG) meetings. Complaints made had been recorded and promptly responded to.