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Medlock Vale Medical Practice Good

All reports

Inspection report

Date of Inspection: 6 January 2014
Date of Publication: 1 February 2014
Inspection Report published 01 February 2014 PDF


Inspection carried out on 6 January 2014

During a routine inspection

Generally people told us they were happy with the service they received although most people raised concerns about the appointment waiting times and the poor attitude of some of the reception staff who were described as �rude� and �abrupt�. Similar comments were made on the NHS Choices website. One person told us, �The doctors are great. I get time to tell them about my problem and they always take time to explain things.� Another person told us, �The doctors are great, things get sorted quite quickly. Sometimes there are delays with repeat prescriptions.�

A range of leaflets and posters were displayed which meant people who used the service were provided with appropriate information about the care, treatment and support choices available.

All staff were trained in cardiopulmonary resuscitation and a record of this training was in place. The service had appropriate equipment to support people in the event of a medical emergency.

The premises were generally clean and tidy. Although the practice had an infection control lead, no formal infection control audits had taken place.

Staff were trained on child protection and safeguarding vulnerable adults and a whistle blowing policy was in place. This ensures people were safeguarded from abuse and harm and safeguarding referrals were managed correctly.

The provider did not operate effective recruitment procedures and perform appropriate checks to ensure that staff were suitable and safe to undertake their role.