We carried out a review of the data available to us about Manor Drive Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Manor Drive Medical Centre, you can give feedback on this service.
We carried out an announced comprehensive inspection at Manor Drive Medical Centre on 9 August 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events and lessons were shared to make sure action was taken to improve safety in the practice, however this was not always clearly recorded.
Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
Performance for diabetes-related indicators was comparable to the local and national average for 2014/15, with some indicators below average; however, the practice demonstrated improvement in these areas for 2015/16.
The areas where the provider should make improvement are:
The practice should continue to monitor, evaluate and improve performance in diabetes care.
The practice should consider how to better record the analysis of significant events, including how learning is recorded and shared.
The practice should consider a system for recording verbal complaints and feedback in order to identify trends and make improvements to services.
The practice should continue to monitor, evaluate and improve access to services.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
We observed that despite being very busy on the day of our inspection, reception staff were available to assist people in a timely manner, and were professional and polite. We found that when we sat in the reception area, we could not hear what was said as people checked in for their appointments. We also could not hear what was said when reception staff were on the phone.
We found that there were appropriate infection control measures in use at the practice and that medicines were adequately managed. We also found that people were protected from the risk of abuse because procedures were in place at the practice for safeguarding children and vulnerable adults, and staff demonstrated that they were aware of these procedures.