• Doctor
  • GP practice

Archived: The Hackwood Partnership

Overall: Good read more about inspection ratings

Essex House, Essex Road, Basingstoke, Hampshire, RG21 8SU (01256) 637210

Provided and run by:
The Hackwood Partnership

All Inspections

24 August 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Hackwood Partnership, on 15 September 2016. The overall rating for the practice was requires improvement. The full comprehensive report on the September 2016 inspection can be found by selecting the ‘all reports’ link for The Hackwood Partnership on our website at www.cqc.org.uk.

This inspection was an announced focused inspection carried out on 24 August 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 15 September 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is now rated as Good.

Our key findings for this inspection were as follows:

  • The practice had now ensured that actions were recorded, completed and reviewed following infection control audits.
  • The practice now ensured that the quality and safety of the services provided were assessed, monitored and improved. For example, by reviewing and analysing significant events and complaints to identify common trends, maximise learning and ensure actions identified to improve quality and safety were completed.
  • The practice ensured all locum staff received safeguarding training and recruitment processes for locum staff were consistently documented.
  • The practice was continuing to identify carers in order that they could be signposted to support services and supported. The practice has recorded 323 patient carers which represents 2.4% of the patient list.
  • The practice had reviewed the arrangements available for patients with hearing impairments. The practice has purchased and installed a new hearing loop and information is given about the hearing loop on the practice web page, Facebook, twitter and on display screens in the practice.
  • The call monitoring system had been upgraded and was now working to allow monitoring and analyse access to the appointment system to meet patient’s needs.
  • The practice had reviewed arrangements for keeping the premises clean and the completion of remedial work to minimise the risk from legionella infection. A new cleaning company started in April 2017 who undertook regular monthly monitoring and auditing. A further legionella risk assessment took place in July 2017 and the practice had a plan for any required actions.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

15 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of the Hackwood Partnership on 15 September 2016. Overall the practice is rated as Requires Improvement.

Please note that when referring to information throughout this report, for example any reference to the Quality and Outcomes Framework data, this relates to the most recent information available to the CQC at that time.

Our key findings were as follows:

  • There was a culture that encouraged the reporting of significant events.
  • Staff had the relevant skills, knowledge and experience to deliver effective care and treatment. Risks to patients were assessed and managed. 
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Patients said they were treated with compassion, dignity and respect.
  • Results from the national GP patient survey showed patients responded positively to questions about their involvement in planning and making decisions about their care and treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients could access appointments and services in a way and at a time that suited them.
  • The practice had good facilities and was well equipped to treat patients and met their needs.
  • There was a clear leadership structure and staff felt supported by management.
  • The practice sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider must make improvements are:

  • Ensure actions are recorded, completed and reviewed following infection control audits.
  • Ensure the quality and safety of the services provided are assessed, monitored and improved For example reviewing and analysing significant events and complaints to identify common trends, maximise learning and ensure actions identified are completed.
  • Ensure all locum staff receive safeguarding training and recruitment processes for locum staff are consistently documented.

In addition the provider should:

  • Improve the identification of carers in order that they may be signposted to support services and supported as appropriate.
  • Review the arrangements available for patients who are deaf or hard of hearing.
  • Consider reinstating the call monitoring system so that the practice can monitor and analyse access to the appointment system.
  • Review arrangements for keeping the premises clean and ensure completion of legionella remedial work.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice