Archived: The Hanway Group Practice

Updated 5 February 2018

The Hanway Group Practice is a large inner city practice that provides primary medical services to approximately 14,000 patients in Portsmouth.

The practice is registered to provide regulated activities which include:

Treatment of disease, disorder or injury, surgical procedures, family planning, maternity and midwifery services and Diagnostic and screening procedures and operate from the location known as The Surgery and at the branch practice 81 Stubbington Avenue:

The Surgery,

2 Hanway Road

Buckland

Portsmouth

Hampshire

PO1 4ND

81 Stubbington Avenue

Portsmouth

Hampshire

PO2 0JD

www.hanwaygroup.co.uk

The practice population is in the third most deprived decile for deprivation. In a score of one to ten the lower the decile the more deprived an area is. The average life expectancy is lower than the national average.

The practice provides enhanced services which are above what is normally required. These include providing alcohol cessation, childhood vaccination, immunisation schemes and influenza and pneumococcal immunisations. Services also include providing extended hour’s access, facilitating timely diagnosis and support for people with dementia, and offering minor surgery. The practice also provides direct enhanced services including remote care monitoring for vulnerable patients and shingles and rotavirus vaccination.

Updated 5 February 2018

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (Previous inspection December 2014 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at The Hanway Group Practice on 30 November 2017 as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

• Staff involved and treated patients with compassion, kindness, dignity and respect.

• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.

• There was a strong focus on continuous learning and improvement at all levels of the organisation.

• When patients attended flu clinics, the practice undertook health checks, such as diabetes, asthma and dementia reviews for each patient, where appropriate.

• The practice used a text message system to remind patients of appointments.

We saw one area of outstanding practice:

The practice offered patients who lived in an assisted housing complex an open access system. These patients were issued with a card that they could present to reception staff and see a GP at that time, without a pre-booked appointment.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Updated 5 February 2018

Updated 5 February 2018

Updated 5 February 2018

Updated 5 February 2018

Updated 5 February 2018

Updated 5 February 2018