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Park and St Francis Surgery Good

All reports

Inspection report

Date of Inspection: 3, 4 February 2014
Date of Publication: 27 February 2014
Inspection Report published 27 February 2014 PDF


Inspection carried out on 3, 4 February 2014

During a routine inspection

The practice accommodated the needs of people with disabilities. We saw that the building was wheelchair accessible and that the surgery consultation rooms were situated on the ground floor and first floor. There was lift access to the first floor. Part of the reception desk was lowered to a height suitable for people using wheelchairs. There were designated disabled parking bays close to the building entrance.

11 of the 12 people we spoke with were complimentary about the care and treatment they received at the practice. One person said: �My GP has been absolutely brilliant in supporting my long-term health issues� Another described their GP as �excellent�. A further person said: �I visit the nurse regularly and they�re really helpful� The other person we spoke with described their general satisfaction with the surgery but described a recent occasion where they had been unhappy that their GP had not prescribed a particular medicine they wanted.

Reviews of patients medicines were carried out annually or earlier according to patient need. From a review of patient notes we saw that allergies were clearly shown on the system enabling GPs to prescribe safely. This meant that medicines were prescribed and given to patients appropriately.

All clinical staff were required to provide evidence of their professional qualifications and registration. We saw that the GPs were on the Performer's List, which aims to provide further reassurance to members of the public that GPs practicing in the NHS are suitably qualified and have kept up to date with their training. All nursing staff were registered with the Nursing and Midwifery council (NMC) and copies of up to date registrations were held in their personnel files.

The provider took account of complaints and comments to improve the service. We saw that the practice had a clear complaints protocol in place. The registered manager told us that the practice rarely received complaints and that they sought to resolve these more quickly than the protocol specified. We saw written responses in relation to two complaints which showed they had been investigated and resolved.