The Care Quality Commission
  • Doctor
  • GP practice

Archived: Windermere and Bowness Medical Practice

Windermere Health Centre, Goodly Dale, Windermere, Cumbria, LA23 2EG (015394) 45159

Provided and run by:
Windermere and Bowness Medical Practice

All Inspections

7 November 2013

During a routine inspection

One patient we spoke to told us that, 'Everything is fine here. I am dealt with very quickly. English is not my first language but the doctors always take their time to ensure I have understood everything they have told me.' Another person told us, 'I have no complaints whatsoever about the service I receive. Everyone always explains well and answer all my questions.' Patients we spoke with confirmed that they felt confident that the doctor understood their condition. One patient told us, "An outstanding feature of the practice is the patience and competence of the doctor.' Two of the patients we spoke with told us that the GP's supported them well with their medical condition. One said, 'I have a check-up every few months. They always ask me to come to the surgery to discuss my blood results.'

The Windermere and Bowness surgery was situated in a purpose built building all on ground floor level which was suitable for the service it provided. We saw that the premises were adequately heated, lit and ventilated. It was clean and comfortable. There were infection control methods in place and there were cleaning schedules which ensured that the cleanliness of the practice was maintained.

During our inspection we examined the personnel records of three members of staff which all contained the required information. The practice undertook staff meetings on a regular basis, clinical meetings with nurse practitioners and doctors and practice meetings with practice partners. One member of staff told us, 'We are really encouraged to keep up with clinical development. I feel really supported. We attend conferences and have practice training sessions. We also have monthly meetings with our designated clinical lead so we discuss any training needs at these as well.' We found that there were appropriate systems in place to enable the provider to assess and monitor the quality and safety of the service, protect people who used the service and improve outcomes for people.