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Handsworth Wood Medical Centre Good

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 3 March 2014
Date of Publication: 29 March 2014
Inspection Report published 29 March 2014 PDF

Overview

Inspection carried out on 3 March 2014

During a routine inspection

During our inspection we spoke with eight patients face to face and three by telephone. We spoke with eight members of staff.

When patients received care or treatment they were asked for their consent and their wishes were listened to. One patient told us: "They ask if you want to go ahead with it." We found that when minor surgery had been carried out written consent had been requested from patients before the surgery had commenced.

We saw that patients' views and experiences were taken into account in the way the service was provided. The patients we spoke with said they were satisfied with their care. A patient told us: "The care is excellent." Patients received their medicines when they needed them and had regular reviews.

Staff had received training in safeguarding children and vulnerable adults. They were aware of the appropriate agencies to refer safeguarding concerns to. This ensured that patients were protected from harm.

We found that staff had received appropriate training for the roles they carried out. They were also monitored by their line manager and had regular appraisals. This indicated staff had been appropriately assessed regarding their competency.

The provider had a system in place for monitoring the quality of service provision. They regularly obtained opinions from patients about the standards of the services they received. This meant that on-going improvements could be made by practice staff.