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Angel Human Resources Limited (London Bridge) Requires improvement

All reports

Inspection report

Date of Inspection: 11 April 2013
Date of Publication: 15 May 2013
Inspection Report published 15 May 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Not met this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 April 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff, reviewed information we asked the provider to send to us and talked with commissioners of services.

Our judgement

People who use the service were not protected from the risk of abuse, because the provider had not taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service were not protected from the risk of abuse, because the provider had not taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. During the course of the inspection, we were informed of a safeguarding matter, in that a concern had been raised. This is where one or more person's health, wellbeing or human rights may not have been properly protected and they may have suffered harm, abuse or neglect. The provider had not responded appropriately to the current allegation of abuse. The provider had not escalated the allegation of abuse to the local authority. The provider had not acted in a timely manner leaving the person vulnerable and not sufficiently protected; the provider had not followed their internal safeguarding policy and processes.

The overall review of this matter was not yet concluded.

We spoke with four staff who had knowledge of the provider's safeguarding protocol and policy. Staff were aware of the signs of abuse and how an allegation of abuse was dealt with by the provider and the role of the local authority in investigating abuse. Staff records evidenced that staff had read the provider’s safeguarding policy, this was indicated by their signature.

We spoke with a social worker and a contracting officer in the local authority. They had raised concerns that the provider had not protected a person receiving care and had removed the care provision from the provider.

The provider's safeguarding policy was dated May 2102 and had not taken into account new guidance and policy in relation to safeguarding vulnerable people. Staff did not have access to the 2011 guidance; Protecting adults at risk: London multi-agency policy and procedures.

Staff had a safeguarding policy however had not followed the procedure of reporting and escalation of abuse. This meant that people could not be confident that the provider would adequately protect them from the risk of abuse. Staff were unable to take action to minimise the risk of abuse identified and were unable to demonstrate their skills in managing those risks identified.