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Angel Human Resources Limited (London Bridge) Requires improvement

All reports

Inspection report

Date of Inspection: 11 April 2013
Date of Publication: 15 May 2013
Inspection Report published 15 May 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 April 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff, reviewed information we asked the provider to send to us and talked with commissioners of services.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. One person said that staff understood theor needs “both the carer and I know what to expect when I am having assistance in the mornings”.

Care was planned and delivered in a way that was intended to ensure people’s safety and welfare. We saw evidence that risk assessments for mobility and personal care needs were undertaken and management plans developed to reduce risk. For example it was identified that a person needed to be hoisted by two carers to prevent risk of harm and injury.

Care plans and assessments were regularly reviewed to ensure any changing needs were identified and care plans updated to meet those needs. We saw evidence that people’s care needs were noted and incorporated into their care, identifying their individual wishes and needs.

There were arrangements in place to deal with foreseeable emergencies. The majority of staff had knowledge and awareness of basic life support and first aid. Staff were aware of the provider's fire safety policy.