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Angel Human Resources Limited (London Bridge) Requires improvement

All reports

Inspection report

Date of Inspection: 11 April 2013
Date of Publication: 15 May 2013
Inspection Report published 15 May 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 11 April 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff, reviewed information we asked the provider to send to us and talked with commissioners of services.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who use the service were given appropriate information and support regarding their care. People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care. People we spoke with told us that they were happy with the service they received. They said they were asked about how they wanted their care carried out and care workers then put their care plan into practice. People said that they were provided with copies of their care plan.

People expressed their views and were involved in making decisions about their care. We saw evidence on people’s care records of care plans which had been signed by both the assessor and the person using the service. One person we spoke with said “I have a very good relationship with my carer”. Another person said “My carer helps me with everything I need in a professional and caring manner.” We saw written information provided to people if unplanned changes were to take place. Staff told us that they would follow up with a telephone call so that people were aware of changes in their care plan. We heard staff speaking to a person and discussing care delivery changes that were being implemented on that day.

People's diversity, values and human rights were respected. For example staff were aware of people's religious needs when providing care. One person spoken with felt that staff were aware of their religious beliefs and needs and carers supported them to attend to religious events weekly. This resulted in a positive impact for people who used their services.