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Angel Human Resources Limited (London Bridge) Requires improvement

We are carrying out a review of quality at Angel Human Resources Limited (London Bridge). We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 11 April 2013
Date of Publication: 15 May 2013
Inspection Report published 15 May 2013 PDF

Overview

Inspection carried out on 11 April 2013

During a routine inspection

We found that the provider respected people who used the services. One person said, "my support worker always supports my decisions". The provider involved people in the development and review of their care plans. We saw evidence that risk assessments and risk management plans were in place to protect people who use the service.

Staff did not follow their safeguarding policy of reporting and escalating an allegation of abuse.

There was a complaints procedure and policy in place and people who used the service were made aware of this and were encouraged to make a complaint if required.