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Archived: Oundle Good Also known as Dr Stovin & Partners

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Inspection report

Date of Inspection: 3, 6 January 2014
Date of Publication: 6 February 2014
Inspection Report published 06 February 2014 PDF

Overview

Inspection carried out on 3, 6 January 2014

During a routine inspection

On the day of our inspection we spoke with six patients and with eight members of staff including a GP and the practice manager. All the patients were positive about their experiences with the service. One patient told us, �I cannot fault the care provided. It�s a really good practice.� Several told us that they had no problems getting an appointment and recent changes to the system had helped. Patients told us that reception staff were polite and helpful and that the repeat prescription service operated well.

We saw that care and treatment were planned and delivered in a way that met patient�s needs. One patient told us, �The doctors listen and pay attention to what I tell them and I feel able to discuss any problems with them�.

We saw that care was delivered in a clean environment preventing the risk of infection to patients and staff. Patients confirmed this to us.

Staff received training in safeguarding (protecting vulnerable adults and children). They were aware of the appropriate agencies to refer any concerns to. We saw evidence that staff were well trained and supported to deliver care to an appropriate standard.

There were established quality monitoring systems in place to assess and monitor the quality of service that patients received. There were methods to obtain patient feedback and an active Patient Participation Group.