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Choices Progression - Head Office Good


Inspection carried out on 24 July 2019

During a routine inspection

About the service

Choices Progression - Head Office provides personal care to people with learning disabilities in their own home or through supported living. At the time of our inspection two people were using the service, one through supported living and the other receiving personal care in their family home. The supported living property had a sleep-in room for staff providing overnight care.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

People were safe in their homes and staff understood how to protect them from harm and abuse. Risks to individuals were assessed, monitored and reviewed, and there were enough staff to meet people’s needs. The provider followed safe recruitment practices. People’s medicines were managed safely when it was the provider’s responsibility to do so. People chose what they wanted to eat and drink.

People and their relatives were central to planning their support. They were enabled to make choices about their care, including participating in activities they enjoyed. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were developing a good understanding of people’s communication styles to assist them with this.

There were systems in place to monitor and assess the quality of care people received. The registered manager and provider showed a clear understanding about their responsibilities as registered persons.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 24 September 2018 and this is the first inspection.

Why we inspected

This was a planned full comprehensive inspection to ensure that the service was meeting the regulations of the Health and Social Care Act 2008 and CQC.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.