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Inspection report

Date of Inspection: 18, 23 July 2013
Date of Publication: 8 August 2013
Inspection Report published 08 August 2013 PDF

Overview

Inspection carried out on 18, 23 July 2013

During a routine inspection

We spoke with 15 people who use the service, five staff and the registered manager. People said that they were happy with the care provided and that staff respected their privacy and dignity. A person using the service said, �They respond to whatever I need they more than do their best to treat me with respect and dignity they are just so polite�. Another person said, �They knock on the door and ask if they can come into the bathroom to help me and shield me when I�m having a wash�.

We found that people�s needs had been assessed to ensure the care they received was safe and effective.

The agency had procedures in place to ensure that people were safeguarded against the risk of abuse and staff had been provided with appropriate training. However, we found that those procedures may not always have been followed.

We found that the agency had effective recruitment procedures to ensure appropriate checks were undertaken before staff commenced work. Staff were appropriately supported and provided with regular supervision and appraisal to enable them to deliver safe and effective care to people who use the service.

We found that the agency had a system in place to assess and monitor the care provided to people. This ensured people's views were listened to, acted on and addressed in a timely manner.