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Archived: Community House Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 31 July 2019

About the service

Community House is a domiciliary care agency that currently provides personal care to three people.

People’s experience of using this service

Staff at the service were not always safely recruited. People's medicines were recorded correctly but not when administered. There was a system to record accidents and share learning appropriately. There were systems in place to safeguard people from abuse and staff had been trained on safeguarding. Risk assessments and risk management plans were completed to mitigate risks towards people. Staff understood the need to prevent and control infection and wore protective equipment.

People were assessed to ensure the service could meet their needs. Staff received induction, training and supervision. Staff worked with other agencies to ensure people received effective care. People were supported with their healthcare needs. People were supported to have maximum choice and control of their lives and staff did support them in the least restrictive way possible; the policies and systems in the service did support this practice.

People told us they thought highly of the care. The service sought to protect people’s human rights. People were able to express their views and make decisions about their care. People’s privacy and dignity were respected and their independence encouraged.

People’s care plans were personalised. The service was able to provide information to people in different ways. People and their relatives knew how to make complaints. The service wasn't working with anyone at end of life but would be able to do so.

We have made a recommendation about quality assurance. The registered manager was open and responsive when we highlighted concerns. People, relatives and staff thought highly of the registered manager. There were systems and processes in place to monitor and assure quality in care. Staff attended meetings where people’s care and other topics were discussed. The service had links with other agencies to benefit people who used the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

This service was registered with us on 05 July 2018 and this is the first inspection.

Why we inspected

This was a planned inspection that was part of our inspection schedule. We inspected the service because it was under a new registration.


We have identified a breach in relation to staff recruitment at this inspection. Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 31 July 2019

The service was not always safe.

Details are in our Safe findings below.



Updated 31 July 2019

The service was not always effective

Details are in our Effective findings below.



Updated 31 July 2019

The service was caring.

Details are in our Caring findings below.



Updated 31 July 2019

The service was responsive.

Details are in our Responsive findings below.


Requires improvement

Updated 31 July 2019

The service was not always well-led.

Details are in our Well-Led findings below.