We carried out a review of the data available to us about Chartwell Green Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Chartwell Green Surgery, you can give feedback on this service.
We carried out an announced comprehensive inspection at Townhill Surgery on 24 August 2016. The overall rating for the practice was good. The full comprehensive report on the August 2016 inspection can be found by selecting the ‘all reports’ link for Townhill Surgery on our website at www.cqc.org.uk.
This inspection was a desk-based review carried out on 29 March 2017 to confirm that the practice had carried out their plan to meet the legal requirements, in relation to the breaches in regulations that we identified in our previous inspection on 24 August 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.
Overall the practice is rated as Good.
Our key findings were as follows:
Disclosure and Barring Service (DBS) checks were conducted on all new clinical members of staff, prior to starting employment.
Disclosure and Barring Service (DBS) checks were conducted on all existing members of staff, irrespective of their role.
The practice had placed posters in the waiting area, in an effort to identify carers or patients with caring responsibilities.
The practice had designed and produced a carers form, to identify carers or patients with caring responsibilities during their registration process.
At our previous inspection on 24 August 2016, we rated the practice as requires improvement for providing safe services as Disclosure and Barring Service (DBS) checks were not carried out on staff who were acting as chaperones.
In addition, we also found that the practice needed to develop an appropriate way of identifying carers, in order to offer more support.
At this inspection we found that Disclosure and Barring Service (DBS) checks had been carried out on all members of staff, and the practice had taken steps to identify carers or patients with caring responsibilities. Consequently, the practice is now rated as good for providing safe services.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Townhill Surgery, Wessex Road, West End, Southampton, Hampshire, SO18 3RA on 24 August 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The areas where the provider must make improvement are:
Ensure clinical staff and staff acting as chaperones have the appropriate disclosure and barring service (DBS) checks.
The areas where the provider should make improvement are:
The practice should take action to identify the patients that are also carers in order to provide more support.
Chief Inspector of General Practice
Patients using the service were treated with respect and involved in making decisions about their care and treatment. The provider took proper steps to ensure patients were protected against the risks of receiving care or treatment that was inappropriate or unsafe.
Patients who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Patients were cared for, or supported by, suitably qualified, skilled and experienced staff.
The provider had an effective system to regularly assess and monitor the quality of service that patients received.