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Inspection report

Date of Inspection: 22 August 2013
Date of Publication: 1 October 2013
Inspection Report published 01 October 2013 PDF

Overview

Inspection carried out on 22 August 2013

During a routine inspection

We spoke with seven patients, five members of staff and the provider. Patients were complimentary about all the staff and the surgery�s services. We found that although the practice was busy the majority of patients could get an appointment when they needed one, especially the same day for an urgent appointment. One patient said "I can always get an appointment. Because of my condition they often see me within a few hours�.

Patients using the service were treated with respect and involved in making decisions about their care and treatment. The provider took proper steps to ensure patients were protected against the risks of receiving care or treatment that was inappropriate or unsafe.

Patients who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Patients were cared for, or supported by, suitably qualified, skilled and experienced staff.

The provider had an effective system to regularly assess and monitor the quality of service that patients received.