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Archived: Cartmel Old Grammar

The provider of this service changed - see old profile

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Inspection report

Date of Inspection: 3 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF


Inspection carried out on 3 December 2013

During an inspection looking at part of the service

People living at Cartmel Old Grammar Care Home told us that they were �Quite happy with everything� and "Very happy" with the services and support they had received.

We spent time talking to people living there and observing daily life in the home including a resident�s meeting We did not receive any negative comments about the standard of personal care and individual attention people had received. People told us the food was �Usually very good�.

From our observations and conversations with people living there we found they had received the support they needed and were given choices about their care and their social activities. We observed that staff encouraged people to maintain their independence and control over their lives. We saw that people were comfortable and confident with the staff on duty. We were told that the staff were, "Very kind".

The home had systems for reviewing and updating information and care plans and getting people's views on the service. There were systems in place to maintain confidentiality and keep records secure. Staff working in the home had been through a thorough recruitment process and were being supported to receive training appropriate for their role. Staff levels were adequate at the time of the visit and more staff were being recruited.