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Archived: Surecare Bexley & Dartford Good Also known as BhavRon Care Group Ltd

Reports


Inspection carried out on 30 April 2019

During a routine inspection

About the service: Surecare Bexley & Dartford is a domiciliary care agency that provides personal care to older adults and people with physical disability needs living in their own homes. At the time of this inspection, seven people were using the service.

Not everyone using Surecare Bexley and Dartford receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

People’s experience of using this service:

People and their relatives were complimentary about the service and told us it was well managed. People received care and support which was safe and personalised to their needs. Staff understood their responsibility to protect people in their care from abuse and report any concerns they had. Risk to people had been assessed and where specific risks were identified, appropriate management plans were in place to minimise or prevent the risk occurring. People were supported to take their medicines safely and staff followed appropriate infection control procedures to minimise the risk of infections. There were enough staff available to support people’s needs.

Before people started using the service, their needs were assessed to ensure they could be met. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People received care and support from staff that had the knowledge and skills to meet their needs. People were supported to maintain good health; eat healthily and access healthcare services when required.

People were supported by staff that were kind and caring towards them, respected their privacy and dignity and promoted their independence. Staff understood the Equality Act and supported people without discrimination. People’s communication needs had been assessed and met. People were supported to participate in activities that interested them and knew how to complain if they were unhappy.

The service had an effective system in place to assess and monitor the quality of the care delivery and had worked in partnership with key organisations to plan and deliver an effective service. People and their relatives’ views had been sought and their feedback had been used to improve the quality of care and support provided.

Rating at last inspection: This was the first inspection of this service since their registration in May 2018.

Why we inspected: This was a planned inspection based on the date of registration.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk