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Inspection report

Date of Inspection: 26 August 2014
Date of Publication: 24 September 2014
Inspection Report published 24 September 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 26 August 2014, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with staff.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

People were cared for by staff who were supported to deliver care and support safely and to an appropriate standard.

Reasons for our judgement

We observed staff spending time with people and talking with them. The discussions were about general topics and what people were intending to do during the afternoon. They gave the impression of a relaxed and supportive atmosphere.

We found that staff had received appropriate and relevant training for them to carry out their roles effectively. For example, food hygiene, health and safety and safeguarding vulnerable adults training had been completed. Staff had also attended specialist training for dealing with situations when people displayed inappropriate behaviour. We looked at the training planner which, confirmed staff had attended a range of training courses. The provider had ensured staff had appropriate knowledge and skills for their roles.

We asked about written staff supervisions. The senior care worker showed us four that had been completed August 2014. Other staff supervision recordings were made available to us. This meant staff received regular supervisions to check their knowledge and skills. We saw they included a range of topics including work performance, people who used the service and training. This indicated that staff checks were carried out to ensure they remained competent to carry out their roles.

We spoke with a senior care worker and a care worker. Both staff told us that they felt they were well supported by the manager and that they were able to approach them for guidance. The senior care worker told us: “The manager is very honest, very supportive, patient and approachable. I can contact the manager or someone at the office if I need help or guidance.” We evidenced this during the inspection because the manager was not available. The recently recruited care worker said: “I feel very supported. Staff here are very helpful.” The senior care worker gave us an example of when they had requested and received support from a senior member of staff during the night. This demonstrated that suitable arrangements were in place to provide support and guidance for staff.

Staff told us that regular staff meetings were in place. We were shown the minutes of recent meetings. They indicated that staff present had contributed and made suggestions for changes in staff practices that could be beneficial for people who used the service.