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Inspection report

Date of Inspection: 1 July 2013
Date of Publication: 8 August 2013
Inspection Report published 08 August 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 July 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with carers and / or family members and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

All the staff we spoke with had knowledge of the needs of the people who used the service. We saw that staff helped and supported people. Staff told us that the amount of support that a person required was always based on an individual's needs. What staff told us matched what was in people's care records. For example we saw that when a person became anxious, staff were able to calm and relax the person. We saw that the staff member had supported the person in line with their care plan. This meant that people who lived at the home were receiving care and support that met their individual needs.

A member of staff told us: "We try to care the best we can". A relative told us that: "The staff are very good, they try very hard". All the people who used the service had specialist health needs. Care records indicated that a range of external health and social care professionals had made visits to people who used the service. For example we saw that the provider was monitoring episodes of a person’s anxiety. The provider then shared this information with a clinical psychologist to look at ways of reducing their anxiety. This meant that people who used the service received care that met their individual needs.

We saw that the daily record sheets were up to date. This ensured that staff had up to date information about people's care and support needs, and that people who lived there would continue to have their individual needs met.