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Inspection report

Date of Inspection: 1 July 2013
Date of Publication: 8 August 2013
Inspection Report published 08 August 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 1 July 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with carers and / or family members and talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care. We spent some time with people who lived there and we spoke with staff. We also spent some time with the registered manager.

We saw staff offered appropriate encouragement to people to manage their own needs as far as possible. We saw that staff knocked on bedroom doors, used people's preferred names when they addressed them and spoke with people as individuals.

All the people we observed during the inspection were offered a range of activities. We saw one person getting ready to go out to the local community. We saw staff treated this person in a way that was respectful and dignified. We asked staff about this person's activities. The activity and care plans all reflected the likes and dislikes of the people they were about. Staff told us that they all tried to support the person to make choices around what they want to do. We found that staff valued the wishes of the individual, one staff member told us: "What they (people who used the service) want is the most important. We are here to care not control". One relative told us: "The staff always seem to hold the people (who used the service) in high esteem. Caring and respectful in their approach". This showed that people were being treated with dignity and respect.