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Inspection report

Date of Inspection: 1 July 2013
Date of Publication: 8 August 2013
Inspection Report published 08 August 2013 PDF

Overview

Inspection carried out on 1 July 2013

During a routine inspection

We were unable to speak with any of the people who used the service due to the complexity of their health needs. We spoke with two staff, the registered manager and two relatives of people who used the service. We also observed how staff cared for people who used the service.

We looked at care plans for three of the people who used the service. They covered a range of needs and had been reviewed regularly to ensure that staff had up to date information. There were also detailed assessments about the person's health so that staff could support people to keep healthy and well. All the staff we spoke with had knowledge of the needs of the people who lived there.

We saw that staff helped and supported people. We spoke with one relative of a person who used the service. They told us that staff were: "Doing a good job". We saw that people received care that met their individual needs.

We found that medicines were being appropriately stored and administered.

We found that there were regular audits and quality checks. We also saw that the provider sought on-going feedback from families and carers. This ensured that the provider was able to monitor the quality of its service delivery.