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Inspection report

Date of Inspection: 18 July 2013
Date of Publication: 31 August 2013
Inspection Report published 31 August 2013 PDF


Inspection carried out on 18 July 2013

During a routine inspection

Prior to our visit we reviewed all the information we had received from the provider. During the visit we spoke with one person who used the service and asked them for their views. We also spoke with two support workers, the trainee manager and the regional manager. We also looked at some of the records held in the service including the support files for three people and observed the support people who used the service received from staff.

We found people gave consent to their care, and received care and support that met their needs. We saw people who used the service had signed their support plans to show they had been involved in preparing these and were in agreement with them. A person told us, “I like to go out, I like to go out for meals and have a big burger. We plan my activities each week.”

We found people received their medication safely. People who received medication were assessed to determine if they could self-medicate. A person told us, “They (support workers) give me my medication in my hand and watch me take them.”

We found the staff team was responsive and well led. The provider assessed and monitored the quality of the service. One person showed us a form they had completed in preparation for a residents’ meeting.