3 November 2014
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out this comprehensive inspection on 3 November 2014. Peasholm Surgery provides primary medical services (a PMS contract) to approximately 8,000 patients in Scarborough and surrounding areas.
Overall, we rated this practice as good.
Our key findings were as follows:
- The practice provided a good standard of care, considered in accordance with current best practice guidelines.
- Patients told us they were treated with dignity and respect, and were well informed around practice news.
- Patients told us they received a good service and were usually able to get an appointment without too much difficulty.
- The practice worked well with other providers, especially around end of life care and complex conditions.
- Staff told us they felt confident, well-trained, and supported by management.
- The practice had systems and processes in place to provide a safe service.
- The building was clean, and the risk of infection was kept to a minimum by systems such as the use of disposable sterile instruments.
- The practice offered a variety of pre-booked appointments and extended opening hours.
- Incidents and complaints were appropriately investigated and responded to, and learning was shared across the practice.
We saw some areas of outstanding practice including:
- The practice had earlier in the year merged with another in the local area, which meant the practice doubled in size. Staff and patients alike reported they were kept well informed and consulted throughout this process, and that services had been maintained or improved, such as providing better access to GPs.
- Patients we spoke with felt informed and involved in the practice and were aware of the practice’s plans for the future, such as a move to new premises.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice