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Inspection Summary


Overall summary & rating

Good

Updated 18 March 2020

About the service

Dandelion Home Care is a domiciliary care service providing personal care to people living in their own homes. At the time of the inspection there were four people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People’s safety was promoted. Staff recognised the signs of abuse and knew how to report concerns to protect people. Potential risks to people’s safety had been assessed, managed and monitored. People were supported to maintain good health. Staff supported people with their medicines and ensured they had access to health care services when needed. People’s dietary needs were met.

People were supported by kind and caring staff who they trusted. Safe staff recruitment processes were followed. Arrangements were in place to ensure all staff had the skills and knowledge they required to meet people’s care and support needs. There were enough staff to provide the care and support people needed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People made decisions about all aspects of their care which were documented in their care plans and respected by staff.

People received person centred care. People’s care plans reflected their individual preferences, diverse cultural needs and how they wished to be supported. People’s privacy and dignity was respected. People had developed positive relations with staff who were reliable and caring. The manager and director were committed to non-discriminatory practices and worked flexibly to promote people’s lifestyle choices and social engagement.

Everyone we spoke with told us the manager and director were approachable and they were confident concerns would be addressed. The provider had systems in place to monitor the quality of care provided. People’s views about the service were sought individually and through surveys. The manager was responsive and addressed issues identified quickly to improve their system of recording incidents and accidents.

The service did not have a manager registered with Care Quality Commission (CQQ) although the manager had begun the process. Following the inspection visit the manager, who was also the provider was confirmed as the registered manager for the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was ‘not rated’ (published 13 September 2019) because there was insufficient evidence.

Why we inspected

This was a planned inspection based on the previous rating. You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Dandelion Home Care on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 18 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 18 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 18 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 18 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 18 March 2020

The service was well-led.

Details are in our well-led findings below.