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Turning Point - Kent DCA Good

This service was previously registered at a different address - see old profile

All reports

Inspection report

Date of Inspection: 6 June 2013
Date of Publication: 9 July 2013
Inspection Report published 09 July 2013 PDF

Overview

Inspection carried out on 6 June 2013

During a routine inspection

People who could, told us that they were happy with their care. We saw documentation that demonstrated the service instilled person centred practice and worked with the people they supported rather than automatically doing things for them.. One person said "The help I get means that I can live independently and do the things I want to do". Another person said "I like my support workers, they help me a lot". Staff had received guidance from supervisors and their work was monitored to make sure that they continued to meet people's needs in a reliable way. This was being done through individual supervision meetings with supervisors, staff meetings and spot checks. We also saw that annual appraisals were carried out to promote professional development and reflect any regulatory and / or professional requirements. Staff told us that they felt supported and received sufficient training. This helped ensure that people's health and welfare needs were being met by a competent staff team. People told us that they were satisfied with the personal care they received and that their independence was encouraged.