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Inspection report

Date of Inspection: 15 April 2013
Date of Publication: 15 May 2013
Inspection Report published 15 May 2013 PDF | 84.72 KB

Overview

Inspection carried out on 15 April 2013

During a routine inspection

We spoke with four of the 17 people who lived at Greycliffe. We also spoke to three care workers and three management staff. People we spoke with were satisfied with the service. One person told us said “No where is perfect but I’m happy here and it’s almost perfect”. Another person told us “It’s what I need. I am safe and well cared for.”

Most people had lived at Greycliffe for some time and knew each other and the care workers well. People had clear assessments of their needs and plans and strategies were in place to meet them. People’s care plans had been reviewed regularly.

We saw that care workers interacted with people in a relaxed and respectful manner. People had access to age appropriate social activities. One person said “I like the skittles and darts the best”.

During our visit we saw that people were offered choices throughout the day which supported their independence and provided a meaningful quality of life.

Care workers were skilled and experienced. They had received training in safeguarding vulnerable adults and recognising abuse and knew how to report any concerns.

We saw evidence that a recruitment procedure was in place. The recruitment procedure, performed under previous management, was not robust. This was being addressed by the new provider.

We found that there were systems in place to monitor the safety and quality of the service provided. As a result of this improvements in the environment were being made.