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Inspection report

Date of Inspection: 10 December 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF | 73.94 KB

Overview

Inspection carried out on 10 December 2013

During a routine inspection

Patients who used the service told us they were satisfied with the service they received. We found that staff took the time to explain the care and treatment options available and supported people to make choices. People told us that they were asked for consent before any care or treatment took place and their wishes were respected.

We found the service to be clean, tidy and free from unpleasant odours. There was a system in place to protect people from the risk of infection.

Staff recruitment records showed that new staff had been thoroughly checked to make sure they were suitable to work with vulnerable people. Systems were in place to monitor the service that people received to ensure that the service was satisfactory and safe. Patients told us they did not have any complaints but would not hesitate to speak to the registered manager or staff if they had any concerns.