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Archived: The Low Fell Dental Practice

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All reports

Inspection report

Date of Inspection: 31 July 2013
Date of Publication: 10 September 2013
Inspection Report published 10 September 2013 PDF


Inspection carried out on 31 July 2013

During a routine inspection

We found that people were given the information they needed to help them understand the options, and make choices, about their treatment.

Oral health needs were thoroughly assessed. People were fully involved in making decisions about any planned treatment and had individual treatment plans.

The people we talked with told us they were very happy with the service and had confidence in the expertise of the dental team. They told us, �Everything was explained to me, including why I needed referral to a specialist. They�re very keen to get the best support for me�; �The staff are always nice and I see the same dentist. I live out of the area, and am able to change my appointment time if it�s not convenient�; and, �All my family come here. It has always been a friendly, family practice�.

All care and treatment was given in a clean and hygienic environment. Professional guidance was followed to make sure all areas of the practice, and the equipment that was used, were kept clean and free from infection.

Staff were supported in their professional development and completed regular training to maintain and advance their knowledge and skills.

There were systems for people to give comments and to complain about the service. No complaints had been made and we were told any concerns would be taken seriously and acted on.