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Dr Sanjay Kumar Sen Good Also known as Clifford House Medical Centre

All reports

Inspection report

Date of Inspection: 24 June 2013
Date of Publication: 25 July 2013
Inspection Report published 25 July 2013 PDF

Overview

Inspection carried out on 24 June 2013

During a routine inspection

We spoke with six people who use the service. Each person we spoke with told us they were satisfied with the service received. One person said "the doctor is always very kind to me". Another person told us "I'm always treated with dignity and respect. They're very friendly, always put me at ease".

We found that people were satisfied with the overall level of medical care received, and that the provider had appropriate plans in place for foreseeable emergencies. We saw that the provider had taken steps to ensure staff were aware of their roles in protecting children and vulnerable adults from abuse.

We found that people were cared for in a clean, hygienic environment, and that the provider had engaged a new cleaner as they weren't satisfied with the service. We noted that equipment used on the premises was safe and well-maintained, and that the premises had been very recently refurbished, and redecorated to a high standard.

The provider had taken steps to ensure that staff were qualified, skilled and experienced. We found that the provider had some systems in place for assessing and monitoring the quality of the service.