Archived: Dr Malkani's Clinic

Updated 16 April 2019

Dr Malkani provides surgical hair transplant procedures for both men and women over 18 years of age. The service is situated within a cosmetic hair treatment clinic which is not registered as they do not provide any regulated services. Referrals are received from this clinic. Patients can book appointments by telephone, email or in person.

The service is open 9am to 5pm Monday to Friday and 9am to 1pm on occasional Saturdays. Patients are asked to book an appointment by telephone between 9am and 5pm

The service estimates that it carries out 2-3 procedures a week.

Patient facilities are provided on the first floor of the building. The staff team include business manager, the lead doctor and two part-time technicians who work when needed.

The provider is registered with CQC to carry out regulated activities of Treatment of disease, disorder and injury and Diagnostic and screening.

We carried out this inspection on 5 March 2019. The inspection team comprised of a CQC inspector and a GP specialist advisor.

Before visiting, we reviewed a range of information we hold about the service and asked the practice to send us some information about the service which we also reviewed.

During our visit we:

• Spoke with the lead surgeon and the business manager.

• Reviewed comment cards where patients had shared their views and experiences of the service in the days running up to the inspection.

• Reviewed documentary evidence relating to the service and inspected the facilities, equipment and security arrangements.

• We reviewed a number of patient records alongside the doctor. We do this to understand how the service assessed and documented patients’ needs, consent and any treatment required.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?

• Is it effective?

• Is it caring?

• Is it responsive to people’s needs?

• Is it well-led?

These questions formed the framework for the areas we looked at during the inspection.

Updated 16 April 2019

We carried out an announced comprehensive inspection on 5 March 2019 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Dr Malkani’s Clinic provides surgical hair transplant procedures for both men and women.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of the provision of advice or treatment by, or under the supervision of, a medical practitioner, including the prescribing of medicines.

The owner is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Eleven patients provided feedback about the service. All the comments we received were positive about the service, for example describing the doctor as brilliant and skilful.

Our key findings were:

• The clinician was aware of current evidence based guidance and had the skills and knowledge to deliver effective care and treatment.

• The provider had systems in place to protect people from avoidable harm and abuse.

• The provider had effective systems in place to record, monitor, analyse and share learning from significant events.

• The service had arrangements in place to respond to medical emergencies.

• There was a clear vision to provide a personalised, high quality service.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care