• Dentist
  • Dentist

Your Smile Dental Practice

41 Christian Close, Hoddesdon, Hertfordshire, EN11 9FF (01992) 445599

Provided and run by:
Hanuman Bapa LLP

All Inspections

1 August 2023

During a routine inspection

We carried out this announced comprehensive inspection on 1 August 2023 under section 60 of the Health and Social Care Act 2008 as part of our regulatory functions.

We planned the inspection to check whether the registered practice was meeting the legal requirements in the Health and Social Care Act 2008 and associated regulations.

The inspection was led by a Care Quality Commission (CQC) inspector who was supported by a specialist dental advisor.

To get to the heart of patients’ experiences of care and treatment, we always ask the following 5 questions:

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well-led?

These questions form the framework for the areas we look at during the inspection.

Our findings were:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies. Appropriate medicines and life-saving equipment were available.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and children.
  • The practice had staff recruitment procedures which reflected current legislation.
  • Clinical staff provided patients’ care and treatment in line with current guidelines.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • The appointment system worked efficiently to respond to patients’ needs.
  • The frequency of appointments was agreed between the dentist and the patient, giving due regard to National Institute of Health and Care Excellence (NICE) guidelines.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.
  • The practice had information governance arrangements.

Background

Your Smile Dental Practice is in Hoddesdon, Hertfordshire and provides private dental care and treatment for adults and children.

The dental practice is situated on the first floor. There is step free access to the practice and a lift for people who use wheelchairs and those with pushchairs. Car parking spaces, including dedicated parking for disabled people, are available near the practice. The practice has made reasonable adjustments to support patients with access requirements.

The dental team includes the practice principal and 2 associate dentists, 3 dental nurses including 1 trainee and 1 locum dental nurse. The practice has 2 treatment rooms.

During the inspection we spoke with the principal dentist, 1 associate dentist and 1 dental nurse. We looked at practice policies, procedures and other records to assess how the service is managed.

The practice is open:

Monday from 9am to 5pm

Tuesday, Wednesday and Thursday from 9am to 6pm

Friday from 9am to 5.30pm

Alternate Saturdays from 9am to 1pm.

11 December 2013

During a routine inspection

We spoke with two people who used the service. They told us that the dentist had discussed the options for treatment available to them. One person told us, "They discussed the options available to me. I decided what treatment I would have." People told us that they were very happy with the service. One person described the service as, "...absolutely brilliant."

On the day of our inspection the reception area was clean and bright. The dental nurse was responsible for the cleaning of the reception area and the treatment room. We looked at the treatment room. We saw that this was spotlessly clean and dust free.

We saw that the dental nurse had started an advanced apprenticeship in March 2013 and was expected to be qualified in March 2014. They attended college for six hours on a fortnightly basis.

We saw that the manager had completed a survey of people who used the service in November 2013. We saw that a number of the improvements identified from this, such as the provision of children's books and information leaflets in the waiting area, had already been implemented.