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Inspection report

Date of Inspection: 7 May 2013
Date of Publication: 30 May 2013
Inspection Report published 30 May 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 May 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service and talked with staff.

Our judgement

People who used the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The staff showed us how the team signed the safeguarding children and vulnerable adults policies after they had read them. The practice had appropriate procedures in place to follow if any safeguarding concerns were noted. They had guidance about both the protection of children and of vulnerable adults. There were local telephone numbers if any of the staff team were required to contact the safeguarding teams. Staff were aware of the whistle-blowing policy that protected them if they reported bad practice within the service. They gave a good account of various signs of abuse and the Mental Capacity Act.

Training records showed that the majority of the team had attended an external safeguarding training course during January 2013. Staff told us there were procedures in place for them to follow to ensure that people were safe when visiting the dentist, such as being chaperoned during treatment. Children were required to have a parent or guardian with them during treatment and vulnerable adults were asked if they wanted their support worker or relative to accompany them into the surgery.

To ensure that staff were safe to treat people, a criminal records bureau check (CRB) had been carried out during recruitment. We saw all the staff team had their CRB check completed.

People we spoke with before their appointments told us they felt safe when they visited the dentist and that they always had a dental nurse with them in the surgery. We checked how money was handled within the surgery and were told people were always given/offered a receipt for payment after their treatment. We saw the costs were entered into the corresponding records and that audit checks were carried out to reduce the risk of mistakes.